The following is a detailed list of the current support packages available for our products, which includes Basic Support, Standard Support, and Premium Support. If you have any questions regarding these packages feel free to contact us.
We provide standard technical support via email. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package and the product in question.
In order to receive the best service for technical support, please fill in the online support form. This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response.
If you prefer, you can send us a direct email to our priority support mailbox.
Before you contact technical support, please have a look at our online Knowledge Base. Chances are that by browsing through its entries, you will get an instant answer to your problem.
Then you may also want to look through the Technical Blog or demo applications that come installed - they show how to perform many functions.
Basic support is available for free to all users of free and trial versions of our products.
Basic support includes:
Standard support includes: